Customer Service
Technical Support
Providing Professional And Personalized Service For Customers
COFCO provides “Consultant & Steward” services throughout the life cycle of entire investment project, consisting of such stages as before-sale consultation, solution design, equipment manufacturing, installation instructions, spare parts supply, and production line operation.
Before-sale service

Product consultation:

Accepting service consultation in 365 days a year.

Various ways to find us:

E-mail, Tel, Whatsapp,Wechat, Skype, Facebook, Twitter, Linkedin, Online Chat...

Strong technical team:

Efficient technological solutions are custom-made for you.

Service during the sale
COFCO regards product quality as the life of the enterprise, the main parts and wearing parts are made of high-quality wear-resistant materials, coupled with advanced processing technology.
Our team of experts is on hand to help you with your project and provide high quality service and technical support, right from the start of theproject and for the lifetime of the granary.

Tailor-made
production plants

Regularly feedback
on the progress of the product

Strict testing
before they are shipped to project sites

After-sale service
Field-site installation guiding and training are provided by our experienced engineers. They guide installation and also help solve problems occurred during the installation.
Tracking the product operation situation by project management team.
 
Project investment analysis
COFCO provides detailed analysis of investment returns for customers, exhibiting in detail expenditure of each item, offering optimum investment advice and accurately evaluating earnings from a production line.
 
Spare parts evaluation
Providing accurate assessment of spare parts consumption to ensure continual operation of your production line so as to prevent loss.
 
Installation training
We not only send engineers to the customer site for guidance, installation, commissioning, trial operation and formal operation, but also train operators to ensure stable and safe operation .
 
Regular return visits
Regular visits and phone calls are used to understand customers' use of products, listen to customers' opinions, and provide timely services for customers with quality problems.